Certified Service Center Network


Alliance CSC Network

Auto Value, Bumper to Bumper, and the Confidence Plus Certified Service Centers are all part of the Aftermarket Auto Parts Alliance.  We are the industry choice for quality parts and service with thousands of parts stores and professional repair shops across North America, Mexico, Honduras, El Salvador, Columbia, Europe and China. We pride ourselves on responding to the individual needs of each customer and providing unequalled products and service throughout our global network.

Alliance Certified Service Center members are a collection of over 3700 shops, operated by like-minded, independent business owners dedicated to providing automotive diagnostic and service excellence.


Our Certified Service Center Family

Joining the Alliance Certified Service Center program means access to one of the largest networks of independent part suppliers in North America which includes:

  • A collective inventory of parts, supplies, accessories and tools
  • MyPlace4Parts ecommerce platform: the easiest and most efficient parts ordering platform in industry
  • Marketing, communications, technology, financial and customer service programs to support your shop

The Alliance continually and consistently looks for ways to improve and build upon the CSC network with a committed focus on providing independent shop owners the tools and services needed to succeed.

You matter.  Your shop matters. Your customers matter.

Service is the Difference.  We Get It.

A Sample of Our CSC Programs


Financial Services

CSC members are able to take advantage of comprehensive insurance packages from the Evarts Tremaine Flicker Company (ETF), an insurance brokerage service that works with small automotive businesses and understands the specialized needs of the automotive aftermarket. With its unique skills, the company is able to provide our members with access to the general insurance marketplace at discounted prices.

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GreatAmerica Leasing allows you as a member to invest in the equipment your business needs, or make capital investments with a simple, no money down, hassle-free leasing program. Consider tools & equipment financing, upgraded technology or Point of Sale software, or signage, fixtures and improve your shops image.

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The National Institute for Automotive Service Excellence (ASE) is the standard for quality vehicle repairs and services. By testing and certifying automotive professionals, shop owners know that they are employing competent and qualified technicians, and consumers have peace of mind that certified professionals are performing their automotive services. The Alliance CSC program offers a significant yearly reimbursement to certified locations. We use a modern, efficient rebate claim portal to ensure a timely, easy process.

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Offering your customers a line of credit through an exclusive credit card program may result in greater customer loyalty and frequency and higher expenditures on each visit. As a Certified Service Center, you’ll be able to offer the preferred private label AutoPass™ credit card to your customers for any parts, services, accessories, and tire purchases at your shop.

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Marketing Tools

Our Alliance University portal delivers a strong curriculum of online training for everyone, at any level, on any topic. Track your course progress and gain certificates of completion at your own speed with on-demand classes and live training webinars.

Training topics include product knowledge, repair techniques, business acumen, safety, customer service, management, and human resources.

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Certified Service Centers have the opportunity to provide customers with an AutoCheck® Vehicle History Report, the most trusted and comprehensive report in the industry. Powered by Experian, AutoCheck® reports include the industry’s first and only vehicle history score, and are used by the top national used vehicle reseller.

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Make waiting rooms, lobbies, and areas of business more engaging and comfortable for customers. AutoNetTV offers a range of high-quality automotive service videos and animations that can educate and entertain customers while informing them to make better service decisions.

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As a member you have access to a variety of discounted sales as well as rental and service agreements through Cintas, the largest uniform company in America. Program elements include uniform rental or direct sale, safe floors, clean restrooms, floor cleaning services, fire protection, and first aid and safety.

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Design branded and customizable stickers for oil change and other maintenance reminders that include logos, contact information, websites, return mileage, dates, oil grade, and more. Exclusive member pricing available to Certified Service Centers.

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Identifix is the nationally-recognized online repair information tool that helps diagnose and assists technicians with repairs — and Certified Service Center members are eligible for exclusive low rates. The Identifix resource database is derived from technicians seeking vehicle repair and diagnostic assistance from factory certified staff and ASE master technicians. Identifix is the nation’s most comprehensive onsite library of factory vehicle service information.

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Customer service should not end when the customer walks out the door. Today's consumers expect to be thanked for their business, asked about their experiences, and reminded when their next services are due. With MechanicNet, the aftermarket's leading Customer Relationship Management (CRM) program, members have a host of tools to engage customers and bring them back again and again. MechanicNet assists in: 

  • Creating custom communications and promotions.
  • Reconnecting with past customers using the Lost Customer Recovery program.
  • Sending service reminders via postcard, email or text.
  • Viewing monthly customer metrics including service intervals and spend amounts.

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You need to order parts and you need to assemble your order quickly and accurately. MyPlace4Parts has been recognized by technicians as the easiest to use and most complete parts-ordering e-commerce system available in the automotive aftermarket. MyPlace4Parts users can find any part their distributor carries and order it — all in one convenient place. While other systems require searching for parts by the tedious and time-consuming year, make, model and engine method filters, MyPlace4Parts utilizes search capabilities that are powered by Google. Use intuitive shortcuts and key word searches for quick look-up and ordering. Spend less time clicking and more time fixing.

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IT Solutions

One of the most important competitive advantages available to your business is a powerful online presence. We have partnered with an industry leading performer when it comes to search engine optimization and being found online through local and organic search. We believe in and understand the importance of being found online and having a positive reputation through reviews and location management.

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You need to order parts and you need to assemble your order quickly and accurately. MyPlace4Parts has been recognized by technicians as the easiest to use and most complete parts ordering e-commerce system available in the automotive aftermarket. MyPlace4Parts users can find any part their distributor carries and order it—all in one convenient place. While other systems require searching for parts by the tedious and time-consuming year, make, model and engine method filters, MyPlace4Parts utilizes search capabilities that are powered by Google®. Use intuitive shortcuts and key word searches for quick look-up and ordering. Spend less time clicking and more time fixing cars.

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In an increasingly digital world, the importance of making a great first impression online has become critically important. Repair Shop Websites builds professional websites exclusively for the automotive repair industry, and our Certified Service Centers have exclusive access to a huge discount on the set up fee.

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Warranty Programs

The Confidence Plus® North American Warranty covers parts and labor, giving our customers the coverage and confidence they want and need. This warranty is available exclusively through our Certified Service Center repair shops.

Our network includes more than 35,000 service repair facilities throughout North America. You can leave one of our member repair shops knowing there is a powerful warranty and a network of service professionals ready to help when you need assistance.

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Valued at all Auto Value and Bumper to Bumper locations down the road, across town or throughout the country, our warranty offers peace of mind backed by quality auto parts. Supported by manufacturer warranties and the entire Auto Value and Bumper to Bumper network across the United States, Canada and Mexico, this warranty assures our customers the parts received are the very best and guaranteed to be defect free. From coast-to-coast our warranty is honored on all parts, in all locations by our network of automotive parts stores.

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The SafeRoute Roadside Assistance program is designed to keep customer cars running by covering the most common roadside emergencies. With a comprehensive five-point service package, we ensure customers can feel comfortable knowing there is a network of professionals ready to respond when needed most. From tire changes and towing to battery jumpstarts, fluid delivery, and lockout assistance, we have the program coverage.

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If tires and tire service are an important part of your business, you can increase your overall customer satisfaction and compete more effectively with the national chains by offering Titan Tire Road Hazard Protection. This warranty and roadside assistance package provides unsurpassed customer service for shops to offer to their tire customers.

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